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Ecommerce Care ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of users who visit our website or use our services.
By using our website or services, you agree to the collection and use of your information in accordance with this Privacy Policy. Please read this document carefully to understand our views and practices regarding your personal information.
1. Information We Collect
We collect various types of personal information to provide and improve our services:
1.1 Personal Information
When you interact with our website or use our services, we may collect the following personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Account Information: Username, password, and other login credentials (for registered users).
- Payment Information: Billing address and payment details such as credit card information when you purchase our services.
- Communication Data: Any correspondence between you and us, including emails, customer service inquiries, and feedback.
1.2 Non-Personal Information
We also collect non-personal data automatically as you interact with our site:
- Device Information: IP address, browser type, and operating system.
- Usage Data: Information about how you use our website, including pages visited, time spent, and other browsing activities.
- Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our website and enhance user experience (see Section 7 for more on cookies).
2. How We Use Your Information
Ecommerce Care uses the collected data for various purposes, including:
2.1 Service Provision
- To provide, operate, and maintain our website and services.
- To process and fulfill orders for services, including billing and payment processing.
- To manage and maintain user accounts.
2.2 Communication
- To respond to customer service inquiries and support requests.
- To send transactional emails related to your purchases or account, including confirmations, updates, and other notifications.
2.3 Marketing and Promotions
- To send you promotional emails, newsletters, or other information about our services that may interest you, if you have opted-in to receive these communications.
- To conduct surveys or gather feedback to improve our services.
2.4 Analytics and Improvements
- To monitor usage and performance of our website and services.
- To identify trends, measure the effectiveness of our marketing, and develop new products or services.
3. Sharing and Disclosure of Information
We may share your personal information with third parties in the following circumstances:
3.1 Service Providers
We use third-party service providers to help operate our business, including payment processors, email service providers, and website hosting companies. These providers are contractually obligated to use your personal information only to perform services on our behalf and not for other purposes.
3.2 Legal Compliance
We may disclose your personal information if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our rights, prevent fraud, or respond to a legal request.
3.3 Business Transfers
If Ecommerce Care is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
3.4 Consent
We may share your personal information with other third parties when you provide consent to do so.
4. Data Security
We take the protection of your personal information seriously and implement appropriate security measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:
- Encryption: We use SSL (Secure Socket Layer) encryption to protect your data during transmission.
- Access Controls: We limit access to your personal information to authorized employees, contractors, and service providers who need access to perform their duties.
- Data Storage: Personal data is stored on secure servers with appropriate safeguards to prevent data breaches.
Despite these efforts, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If you have concerns about your data security, please contact us at [rkaysarfaruk@gmail.com].
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Once the retention period has expired, we will securely delete or anonymize your personal information.
6. Your Rights and Choices
6.1 Access and Correction
You have the right to request access to your personal data that we hold, as well as the right to request corrections to any inaccurate or incomplete information. You can exercise this right by contacting us at [rkaysarfaruk@gmail.com].
6.2 Deletion
You may request that we delete your personal information, subject to certain exceptions (such as legal obligations). Please note that deleting your information may affect your ability to use certain services.
6.3 Opting-Out of Marketing Communications
You may opt-out of receiving promotional emails from us at any time by clicking the "unsubscribe" link in the emails or by contacting us directly. Please note that you may still receive transactional or service-related communications even if you opt-out of marketing messages.
6.4 Cookie Preferences
You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
7. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect information about your interactions with our website and services. Cookies help us provide a better experience by remembering your preferences and enhancing site performance.
7.1 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the operation of the website and cannot be disabled.
- Performance Cookies: These cookies collect information about how visitors use the site, such as pages visited and time spent.
- Functional Cookies: These cookies remember your preferences and enhance your experience on the site.
You can manage or disable cookies through your browser settings, but disabling certain cookies may impact the functionality of our website.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will take steps to delete that information as quickly as possible.
10. International Data Transfers
Ecommerce Care is based in [Bangladesh], but we may process your personal data in other countries where our service providers are located. By using our services, you consent to the transfer of your personal information to countries outside your country of residence, which may have different data protection laws. We will ensure that such transfers comply with applicable legal requirements and provide adequate protection for your information.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will indicate the "Last Updated" date at the top of this policy. Your continued use of our services after such updates constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:
Ecommerce Care
Email: [rkaysarfaruk@gmail.com]
Phone: [+880 1767 249377]
Address: [Rangpur, Dhaka, Bangladesh]
This Privacy Policy template is designed to help ensure compliance with data protection regulations and give users a clear understanding of how their personal data is handled. You can adjust specific sections to align with your business practices or legal requirements.